Special Order Items (SOI) are products that are in stock at our overseas supplier but not in stock in our local store. We will express order these items for you but there will be a waiting period of approximately 21 days.
If you have other items on your order that you would like to have delivered prior to the arrival of your SOI order, we can send those items ahead, however, when the SOI order arrives, it will be subject to another delivery charge.
Considering that these items are special order, we will require upfront payment in full before we can place the order with our supplier. These items cannot be purchased with loyalty reward points.
Please email us at email@example.com should you require any additional information or clarification.